Shipping & Returns

Shipping Policy

At Jo Jo's Roots, we are committed to providing you with beautiful plants and unique accessories. To ensure the safe arrival of our products, we have established the following shipping guidelines.

What We Ship:

Plant Accessories
Handmade Ceramic Pots
Rock Art
Air Plants

*Items Not Eligible For Shipping:*

Due To Their Delicate Nature, We Cannot Ship:

Hydroponic Plants
Succulents

Shipping Details:

Shipping Carrier: (USPS and UPS)

Shipping Cost: Will Be Dependent on Specific Location

Estimated Delivery Time: Will Be Determined At Time of Shipping

*IMPORTANT NOTES*

Please Ensure Accurate Address Information To Avoid Delays
We Are Not Responsible For Damage Or Loss During Shipping
Contact Us For Special Shipping Requests or Concerns

Return & Exchange Policy

At Jo Jo's Roots, we strive to provide high-quality products and secure shipping. However, we understand that occasionally issues out of our control, may arise during the shipping process.

Damaged Items:

If your item arrives damaged during shipping, please notify us immediately (within 24 hours of delivery). We will replace the item at no addition cost to you.'
Returns and refunds will be evaluated on a case-by-case basis. Please contact us to discuss any concerns or issues.

REQUIREMENTS FOR RETURNS:

Notify Us Within 24 Hours of Delivery
Provide Photos of ALL Damaged Item(s)
Retain Original Packaging

Exceptions:

Hydroponic Plants And Succulents (due to delicate nature)
Custom or Personalized Orders
Items Damaged After Delivery

Refunds and Replacements:

Once approved, refunds or replacements will be processed within the time frame determined at the time of replacement.

For returns, refunds or concerns, please email us at jojosroots@gmail.com or call

216-403-2925.

Thank You For Shopping With Jo Jo's Roots!

Best Regards,

Jo Jo's Roots